Returns and Defects
Last updated: August 2026
Custom products are made to order. Here is how we handle defects and reprints.
Defective items
If your order arrives with a manufacturing defect or misprint caused by us, contact us within 7 days of receiving it. We will reprint or replace the affected items at no cost.
Reprint limits
Reprints cover the affected quantity and the original design only. They do not cover changes you want to make after approval, normal wear, or damage caused after delivery.
Proof approval
Once you approve a proof, the order is produced to that proof. We cannot accept returns after approval unless the finished product is defective.
Turnaround disclaimer
Turnaround times are estimates and begin after payment, inventory confirmation, and proof approval. We are not liable for delays caused by carriers or events outside our control.